Privacy Policy

1. Introduction

Welcome to 7Speed Delivery, a food and product delivery application ("App") operated by DevForge Agency ("we," "us," or "our"). We are committed to protecting your privacy and ensuring that your personal information is handled with care and in compliance with applicable laws and regulations. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the App.

2. Information We Collect

a. Information You Provide

When you create an account or place an order, we may collect:

• Name: Used for delivery and identification purposes.
• Email Address: Used to create and secure your account, sign you in, and send order and service-related communications.
• Phone Number: Used for delivery coordination and to contact you about your orders.
• Date of Birth: Collected when you create an account, to confirm eligibility and keep your profile accurate.
• Delivery Address and Drop-off Pin: The address, parish, city or area you choose, saved places, and the map location of your drop-off pin. These are used to calculate delivery fees, check that you are inside our delivery area, and fulfill your orders.
• Profile Information: Optional details such as a profile photo or selected avatar.
• Order Information: Items ordered, special requests, payment method selected (Cash on Delivery or Card on Delivery), and order history.

b. Information Collected Automatically

When you use the App, we may automatically collect:

• Device Information: Device type, operating system, and unique device identifiers.
• Usage Information: Pages you visit, actions you take, and features you use.
• Diagnostic Data: Crash reports and performance data used to keep the App stable and reliable.

c. Location

With your permission, the App uses your device's location while you use it to centre the map, suggest your delivery location and help you place your drop-off pin. You can turn location access off at any time in your device settings and set your location manually instead. We do not track your location in the background.

d. Push Notification and Live Activity Tokens

With your permission, we collect a push notification token so we can send you order updates, delivery alerts, and (where you have opted in) promotional messages. On iPhone, if Live Activities are enabled, we also store a Live Activity token so your order status can update on your Lock Screen and in the Dynamic Island.

3. How We Use Your Information

We use the information we collect to:

• Provide Delivery Services: Fulfill your orders and coordinate delivery.
• Manage Your Account: Create, secure, and maintain your account and loyalty rewards.
• Communicate With You: Send order updates, delivery alerts, service notices, and—where you have opted in—promotions.
• Process Loyalty Rewards: Calculate and track points you earn on eligible orders.
• Improve Our Services: Analyze usage, fix problems, develop new features, and enhance the overall experience.
• Maintain Security and Stability: Detect, prevent, and address technical issues, fraud, or misuse.

4. Payment Information

7Speed Delivery does not collect or store credit or debit card numbers. All payments are made on delivery—either by cash or by card at your door. We only record which payment method you selected for your order.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Restaurants and Delivery Partners: So your order can be prepared and delivered.
• Service Providers: Third parties who help us operate the App, including cloud hosting, authentication, messaging, analytics, and crash reporting providers (such as our backend and infrastructure providers).
• Legal Requirements: When required by law, court order, or other legal process, or to protect our rights, users, or the public.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

7. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

You have the right to access, update, or delete your personal information. You can:

• Edit your profile details directly within the App.
• Manage notification preferences in the App's settings.
• Delete your account from within the App (Account → Settings → Delete Account), or by following the steps on our Support page, which removes your associated personal information, subject to legal retention requirements.
• Contact us using the details below for any access, correction, or deletion request.

Please note that deleting your information may affect your ability to use certain features of the App.

9. Children's Privacy

7Speed Delivery is not directed to children under the age of 13 (or the equivalent minimum age in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will notify you of material changes by posting the updated policy in the App or on our website. Your continued use of the App after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: 7speedmanager@gmail.com
• Phone: +1 876 803 3264