Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the 7Speed Delivery mobile application and related services (collectively, the "Service") operated by DevForge Agency ("we," "us," or "our"). By downloading, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2. Description of Service

7Speed Delivery is a food and product delivery platform that connects customers with participating restaurants, market vendors, and delivery partners across Jamaica. Through the Service, you may browse menus and product listings, customize orders, place orders for delivery, track order status, manage your account, and earn loyalty rewards on eligible orders.

3. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account and place orders. By using the Service, you represent that you meet this requirement and that all information you provide is accurate and current.

4. Account Registration

You may browse certain parts of the Service as a guest. To place orders, track deliveries, and earn rewards, you may need to create an account. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Notifying us promptly of any unauthorized use

You may update your profile in the App or delete your account via Account → Settings → Delete Account, subject to legal retention requirements described in our Privacy Policy.

5. Orders and Delivery

When you place an order through the Service:

• You must provide accurate delivery details, including your delivery address or drop-off pin, so we can calculate fees and fulfill your order.
• Order availability depends on participating merchants and delivery coverage in your area.
• Estimated delivery times are approximate and may vary due to demand, weather, traffic, or merchant preparation times.
• You are responsible for being available to receive your order at the delivery location you provide.

6. Delivery Fees

Delivery fees are calculated upfront from your delivery location — for example your selected area, or the distance by road from the restaurant or Market to your drop-off pin. Fees are displayed before you place your order. By confirming an order, you agree to the delivery fee shown at checkout.

7. Payment

7Speed Delivery does not process in-app card payments or store payment card details. All orders are paid on delivery — either by Cash on Delivery or Card on Delivery at your door, as selected when you place your order. You agree to pay the full order amount, including item costs, delivery fees, and any applicable taxes, when your order arrives.

8. Cancellations and Refunds

Once an order has been accepted and preparation has begun, cancellation may not be possible. If you need to cancel or report an issue with your order, contact us promptly at 7speedmanager@gmail.com or +1 876 803 3264. Refunds, credits, or re-deliveries are handled on a case-by-case basis according to merchant policies and applicable law.

9. Loyalty Rewards

The Service may allow you to earn rewards points on eligible orders. Rewards programs are subject to change. Points have no cash value unless expressly stated otherwise, and redemption options may be introduced or modified over time. We reserve the right to adjust, suspend, or discontinue the rewards program with reasonable notice where required.

10. User Conduct

You agree not to:

• Use the Service for any unlawful purpose
• Provide false or misleading order or delivery information
• Harass merchants, delivery partners, or support staff
• Attempt to interfere with or disrupt the Service
• Reverse engineer, scrape, or misuse the App or its content

11. Intellectual Property

The Service, including its design, logos, text, graphics, and software, is owned by DevForge Agency or its licensors and is protected by applicable intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use the App for personal, non-commercial purposes in accordance with these Terms.

12. Third-Party Merchants

Restaurants, market vendors, and delivery partners available through the Service are independent third parties. We do not prepare food or products and are not responsible for the quality, safety, or legality of items provided by merchants, though we work to maintain a reliable marketplace experience.

13. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation of the Service.

14. Limitation of Liability

To the fullest extent permitted by law, DevForge Agency and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising from your use of the Service. Our total liability for any claim relating to the Service shall not exceed the amount you paid for the specific order giving rise to the claim.

15. Indemnification

You agree to indemnify and hold harmless DevForge Agency from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your misuse of the Service, violation of these Terms, or infringement of any third-party rights.

16. Termination

We may suspend or terminate your access to the Service at any time if you violate these Terms or if we discontinue the Service. You may stop using the Service at any time and delete your account through the App.

17. Governing Law

These Terms are governed by the laws of Jamaica, without regard to conflict-of-law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of Jamaica, unless otherwise required by applicable law.

18. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted in the App or on our website. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

19. Contact Us

If you have questions about these Terms, please contact us:

• Email: 7speedmanager@gmail.com
• Phone: +1 876 803 3264