How can we help?

Open the Orders tab. Your current order is at the top under “Happening now”, with its status. Tap Track order for the full timeline and, once a rider is on the way, a live map.

Yes, while it's still pending, before the restaurant accepts it. Open the order in the Orders tab and tap Cancel order. If the restaurant has already accepted it, contact support and we'll do our best to help.

Open the order in the Orders tab and tap Get help to contact 7Speed support about it. You can also email or call us using the contact details on this page. Please include your order number (it starts with #).

In the Orders tab, delivered orders have a Reorder button. You can rate delivered restaurant orders from the last 7 days with the stars on the order card.

Live Activities need iOS 16.2 or later. Check Settings → 7Speed Delivery → Live Activities and make sure they're on. On Android, allow notifications for 7Speed to get the live progress notification.

Cash on Delivery and Card on Delivery. You pay the rider when your order arrives, and you don't need to save a card in the app.

It's based on your delivery location. Once you set a pin or address, the cart shows the delivery fee, any discounts and your total before you place the order.

When you're signed in, eligible orders earn 7Speed points. Points you earn show on your orders. When point redemption is available, you'll see it in your cart at checkout.

We currently deliver in Westmoreland, including Savanna-la-Mar and Negril. The location picker shows the delivery zone on the map and tells you if a pin is outside it.

The pin is outside the zone our riders cover right now. Try moving it to the nearest road or landmark inside the shaded area, or use “Jump to delivery area” on the map.

On the Log in screen, tap “Forgot password?” and enter your email. We'll send you a link to reset it.

Go to the Account tab. Tap Edit profile to update your details, or Saved addresses to add, edit or remove places.

In the app, go to Account → Settings (gear icon) → Delete Account and follow the steps. If you can't sign in, email us from the address on your account and we'll delete it for you. See “Delete your account” on this page for details.

iPhone with iOS 15.6 or later (Live Activities need iOS 16.2 or later), and Android phones running Android 8.0 or later.

In the app, go to Account → Notifications and make sure they're on. Then check your phone's settings: on iPhone, Settings → Notifications → 7Speed Delivery; on Android, Settings → Apps → 7Speed Delivery → Notifications.

Yes. Go to Account → Appearance and choose Light, Dark or Match my device.

Make sure you have the latest version from the App Store or Google Play and a working internet connection. You can also try Account → Settings → Clear Cache. If it still doesn't work, email 7speedmanager@gmail.com with your phone model and what happened.